Question 1

How do I receive my templates?

Accepted Answer

Instantly. The moment your payment goes through, you'll get an email with your download link and the quick-start guide. You can be fully set up within 10 minutes of purchase.

Question 2

What do I need to use them?

Accepted Answer

Just a free Google account. Every template is built for Google Sheets and runs in any browser — no add-ons, no subscriptions. Open your copy, share it with your co-parent if you like, and you're set.

Question 3

Does my co-parent need to buy a copy too?

Accepted Answer

No. One purchase covers your family. Share the file with your co-parent with whatever access level you're comfortable with — that shared single source of truth is the whole point.

Question 4

Do you offer refunds?

Accepted Answer

Because the templates are digital and delivered instantly with full, permanent access, all sales are final and we don't issue refunds. Everything is exactly as described — each product page has detailed previews, screenshots, and a Q&A so you know precisely what you're getting before you buy. If anything ever goes wrong with delivery, access, or a charge, email support@syncparenting.com and we'll make it right.

Question 5

Is this a subscription?

Accepted Answer

No. Pay once, keep forever — including lifetime updates. When we improve a template you own, the new version lands in your inbox automatically, free.

Question 6

I'm not good with spreadsheets. Will I manage?

Accepted Answer

Yes. You only ever type into clearly marked cells; all formulas are pre-built and protected. Each template ships with a quick-start guide, and our support team answers within 72 hours.

Question 7

Can I use these on a Mac / Chromebook / phone?

Accepted Answer

Yes. Built for Google Sheets, every template runs in any browser on any device. Phone use works through the free Google Sheets app.

Question 8

I bought one template — can I upgrade to a bundle?

Accepted Answer

Always. Email support@syncparenting.com with your order number and we'll send a discount code for exactly what you already paid. You never pay twice for the same template.

Question 9

Are these legally binding documents?

Accepted Answer

No — they're organizational tools, not legal documents. They're excellent for keeping records that support legal processes — the exports are formatted for mediation and attorney review — but for custody agreements and legal questions, always consult a family-law attorney.

Question 10

Do you offer support if I get stuck?

Accepted Answer

Yes — email support is included with every purchase and we answer within 72 hours. Each template also ships with a written quick-start guide.

Frequently asked questions

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