Question 1

How do I receive my templates?

Accepted Answer

After payment, you'll receive an email with your download link and quick-start guide. Most templates take only a few minutes to set up.

Question 2

What do I need to use them?

Accepted Answer

Just a free Google account. The templates work in Google Sheets on desktop, tablet, or mobile — no add-ons or subscriptions.

Question 3

Does my co-parent need to buy a copy too?

Accepted Answer

No. The templates work as your private record. Your co-parent only needs access if you choose to share a file or report.

Question 4

Do you offer refunds?

Accepted Answer

Because the templates are digital and delivered instantly, all sales are final. Review the product previews before buying, and email support@syncparenting.com if you have a delivery, access, or billing problem.

Question 5

Is this a subscription?

Accepted Answer

No. Pay once and keep your templates forever, with lifetime updates included.

Question 6

I'm not good with spreadsheets. Will I manage?

Accepted Answer

Yes. Enter information in clearly marked cells and the formulas do the rest. A quick-start guide and email support are included.

Question 7

Can I use these on a Mac / Chromebook / phone?

Accepted Answer

Yes. Built for Google Sheets, every template runs in any browser on any device. Phone use works through the free Google Sheets app.

Question 8

I bought one template — can I upgrade to a bundle?

Accepted Answer

Yes. Email support@syncparenting.com with your order number and we'll send your available upgrade options.

Question 9

Are these legally binding documents?

Accepted Answer

No. They are organizational tools with reports for attorney or mediation review. For legal requirements, consult a family-law attorney.

Question 10

Do you offer support if I get stuck?

Accepted Answer

Yes — email support is included with every purchase and we answer within 72 hours. Each template also ships with a written quick-start guide.

Frequently asked questions

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